Friday, September 21, 2007

Feeling A Bit Thorny

I upgraded the speed of our DSL service this week and have had problems ever since!Wednesday evening a somewhat laconic young woman I spoke with managed to got the internet going again but by last night it was, once again,not working. Last night I was lucky enough to connect with a very knowledgable person who helped me try many - actually all - options. No joy ! I gather there is a 'mapping' problem - thankfully that means something on their end - so I will be internet-less at home until at least tonight - or until Monday if it does not get fixed today. I AM grateful that the company has a 24/7 "live" help line, and I am also grateful that they speak clear English - but it's frustrating none the less.
ONE BIG GRUMBLE ! Apologies to anyone I owe replies to -----replies soon - I hope !

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